Predictably, his team was penalized and he was ejected.
The penalty was very unfortunate as his team, the Giants, narrowly lost the game. Williams' poor choice of a conflict management strategy was a giant blunder.
However, that strategy might not be the strategy that we habitually use.
The Wrong Strategy for Shaun Williams How often do we make the mistake that Shaun Williams (celebrating in the photo above) made on Sunday; i.e., responding to a conflict situation the way we feel like responding rather than the way we should respond?
Your participants will also have a wide range of technical expertise.
The device was passed around so all could see and feel it.
In one training, I was trying to explain what a refreshable Braille device is and couldn't come up with the words to best describe how the pins pop out to form readable Braille characters.