Virtual chat bots
This happens quite a lot, often undermining the benefits of an automated system and making the experience frustrating to the customers.
With recent advances in Artificial Intelligence, it has now become possible to humanize the robot.
Providing customer support service and assistance is an integral part of many businesses, ranging from banking to educational institutions.
Traditionally, customer service representatives’ daily activities include monitoring phone lines or live chats for customer inquiries, and providing assistance when customers reach out to them.
Other recent developments in Chatbot technologies have allowed for easier creation and deployment, using pre-existing interaction protocols.
With a wide range of possible applications, the potential for what Chatbots can do is truly enormous. Traditional integrations typically involve custom designed systems which function on individual sites or standalone applications and are tailored to specific business needs.
Many websites now feature specialized Chatbots which know about current product inventory levels and order statuses.